FAST 10JS160 Gear Changed By OEM We Took Full Responsibility

FAST 10JS160 Gear Change: We Took Responsibility and Supported Our Customer Recently, we handled a warranty claim for a FAST 10JS160 transmission gear, part number 10JS160-1702010-21. Due to an OEM internal parts design change, the gear style supplied to our customer was different from the original one. As a result, the overseas customer could not use it directly during vehicle maintenance. After receiving the customer’s feedback, our technical department immediately started a full traceability process. We checked the production batch, compared the old and new part designs, cross-checked the original configuration, and quickly identified the root cause. To protect the customer’s interests, we took full responsibility and arranged compensation as soon as possible. We understand that for overseas repair shops and fleet operators, any delay in parts supply can mean longer vehicle downtime and higher costs. Business Tip for Our Global Customers When purchasing transmission parts, especially special components, please compare the old part carefully with the new part before installation. In some cases, the same part number may not always guarantee the exact same style, due to OEM engineering changes. If you are not sure about compatibility, please send us: ✅ Old part photos ✅ Part number ✅ Chassis number / VIN ✅ Vehicle or transmission model We will verify the configuration for you and help you select the correct part. For any technical questions about FAST transmissions, heavy truck gearboxes or related components, please contact our technical team at any time. We are ready to support you.